U.S. flag

An official website of the United States government


Doctor on screen observing a patient in an emergency department.

Telehealth for emergency departments

Billing for telehealth in emergency departments

Learn about policies and reimbursement for telehealth services.

Medicare

Medicare policies for telehealth continue to evolve. For the latest information, view the list of telehealth services. The following Current Procedural Terminology (CPT®) and Healthcare Common Procedure Coding System (HCPCS) codes are frequently used to bill for telehealth services. Coding guidance is subject to change.

CPT/HCPCs codeDescriptionTimeAudio-only coveragePermanent coverage for telehealth
99281Emergency department visit, straightforwardN/ANoNo
99282Emergency department visit, self-limited or minorN/ANoNo
99283Emergency department visit, low complexityN/ANo
No
99284Emergency department visit, moderate complexityN/ANoNo
99285Emergency department visit, high complexityN/ANoNo

Medicaid

Each state has its own billing and reimbursement policies. For tips on Medicaid policies, visit Medicaid and Medicare overview.

Private insurance

Find out if the patient has private insurance. If so, check with the patient's insurance company for information on their billing and reimbursement policies. For tips on private insurance policies, look up policy by jurisdiction.

More information:

Billing for Providers- What should I know? (PDF)— Health Resources and Services Administration

Billing for telehealth — Health Resources and Services Administration

Medicare and Medicaid policies — Health Resources and Services Administration

Medicare payment policies — Health Resources and Services Administration

Telehealth policy — Health Resources and Services Administration

Understanding telehealth policy — National Telehealth Policy Resource Center