Introducing patients to telehealth
Help patients better understand what telehealth is, the benefits, and how to schedule a telehealth appointment.
Patients are likely to have questions about what to expect from a telehealth appointment. Here are some key topics to help them feel at ease.
- Types of care you offer through telehealth, including when it’s a good fit for telehealth and when an in-person appointment may be needed
- Options you provide (video, phone, text, email, mobile health, remote monitoring)
- Ways a telehealth appointment may resemble or differ from an in-person appointment
- Ways you will protect their privacy and personal information, including where to find the electronic Notice of Privacy Practices
- The cost for a telehealth appointment
- That the patient can end a session or seek in-person care at any time
Benefits of telehealth
- Reduces everyone’s exposure to COVID-19
- No need to commute, travel in bad weather, take as much time off of work, or arrange child care
- Often able to see a provider more quickly, sometimes same-day
- Ability to address health issues, often without leaving your home
- Easier to access specialists who live elsewhere
Telehealth isn’t a perfect fit for every patient or medical condition. Make sure you also discuss any disadvantages or risks with your patients.
- When you offer telehealth appointments
- How to make an appointment
- What technology your patient needs
- How you can help them set up their technology
- Who else will be present at the appointment other than the patient (interpreter, caregiver, clinical or technical assistant)
For examples of common logistical questions and answers, see:
- How Patients Can Engage Telehealth (PDF) — from the National Consortium of Telehealth Resource Centers
- Telehealth Information for Patients — from the Pacific Basin Telehealth Resource Center