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Best practice guide

Telehealth for direct-to-consumer care
For providers Best practice guides Telehealth for direct-to-consumer care

Asynchronous direct-to-consumer telehealth

Although most rapid access appointments happen virtually in real time, direct-to-consumer care can also share important information before and after the on-demand visit at different times, or asynchronously.

Providers and patients can often communicate online using forms or prerecorded information. Providers later review submitted information to diagnose or treat the issue. Asynchronous telehealth, also known as “store-and-forward,” is often used for patient intake or follow-up care. For example: a patient sends a photo of a mole that is later reviewed by a physician who recommends treatment.

Tip: Be aware of potential fraud or identity theft. Often a patient can confirm their identity by logging into your telehealth platform with a verified account. At the start of each visit you can also verify a patient’s government ID and confirm their name, address, and device location, if possible.

Benefits for health care providers

Asynchronous direct-to-patient telehealth can help streamline patient workflows.

  • Time savings: Online forms streamline patient intake and follow up processes, storing data for later use. Standardized intake questions and follow up procedures also make care more consistent for each patient, no matter the provider. Online forms help collect the same data points for each patient, storing them all in the same place.
  • Automation: Rather than trying to reach patients over the phone, schedule messages and forms to be sent based on appointment time or patient actions to ensure patients get customized, timely messages focusing on next steps.

More information on asynchronous telehealth:

Last updated: February 9, 2021

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