Educational and training standards
Telehealth accreditation often requires processes to train, educate, and support staff and patients on how to use telehealth.
On this page:
Training for telehealth providers and patients
It is important for telehealth programs to educate providers, staff, and patients on the virtual care process. This includes:
- Training and competency. Training programs should ensure providers and staff are comfortable using telehealth. Training may include ability to conduct video visits, share screens or documents, and collect and review information from remote patient monitoring devices. Training should be ongoing with periodic competency assessments and regular updates to the educational materials.
- Communication with patients. Designated time and resources for providers and staff to discuss with patients how to effectively and confidently use telehealth technologies. These discussions can also promote patients’ engagement, self-management, and trust with using telehealth.
- Digital literacy training. Some patients may benefit from basic digital skills education that cover navigating a patient portal and the internet.
Processes for technology proficiency training
Telehealth accreditation may require providers and staff to undergo technology proficiency training. This type of training supports effective use and best practices with telehealth tools. Below are examples of technology proficiency training areas:
- Digital examination techniques. Incorporate best practices for conducting virtual physical examinations, such as guiding patients to properly position cameras, use lighting, and have clear audio.
- Technology troubleshooting. Know how to troubleshoot common technical issues that may arise during telehealth visits, such as connectivity problems, audio/video issues, or device malfunctions.
- Cybersecurity training: All providers and staff need to be aware of cybersecurity best practices, network security, and data protection.
Telehealth accreditation may recognize ongoing technology proficiency training as essential to help telehealth programs deliver reliable, safe, efficient, and secure virtual care services.
More information
Legal considerations — Health Resources and Services Administration
Preparing patients for telehealth — Health Resources and Services Administration
Telehealth training and workforce development — Health Resources and Services Administration