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Telehealth during the COVID-19 emergency

Telehealth may be a helpful option any time, but it’s especially important to know about during a public health emergency. Telehealth protects you — and your doctor — from possibly spreading or getting COVID-19.

If you’re having a medical emergency, call 911. If you aren’t sure, read when to seek emergency care.

I’m worried that I have COVID-19.

If you think you may have COVID-19 or have been exposed to it, it’s critical that you self-isolate. Follow these steps to get the care you need.

For everyone’s safety — and to reduce the burden on the health care system — use an automated self-assessment tool before you contact a health care provider.

Start by using a COVID-19 self-assessment tool.

Before you contact a doctor, use a self-assessment tool for COVID-19. Here are two self-assessment tools based on information from CDC:

A self-assessment tool will ask you a few questions about:

  • Any symptoms you have
  • Whether you’ve been in close physical contact with someone who’s been diagnosed with COVID-19
  • Whether you live in a community where a lot of people have been diagnosed with COVID-19
  • Any medical conditions that put you at high risk for complications if you get COVID-19

After you answer the questions, the tool will make a recommendation about if and when to call the doctor.

Did you know?

During COVID-19, you can use video tools and apps that you probably have already. Check with your doctor.

Write down what to tell the doctor.

If you’re going to contact a doctor about COVID-19, here are the important things to write down ahead of time:

  • Your symptoms — What are they and when they started
  • Your health — Any other health conditions you have and whether you’ve been able to take care of them during the pandemic
  • Exposure to COVID-19 — If you’ve definitely been exposed, how, and when
  • Your questions — If there’s anything specific you want to know about, either about your own health or the health of other people in your home

Yes! It’s important to take care of ourselves during this stressful time — especially since stress and anxiety can make other health problems harder to deal with.

If you have a health concern, don’t ignore it.

If you have a health need or concern, call a doctor or other health care professional to see if they’re offering telehealth. Even if you think they can’t help without seeing you in person, you may be surprised by what’s possible using telehealth. Get tips on finding telehealth options.

Tip: Check out these tips on protecting yourself from COVID-19 fraud.