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Preparing for a video visit

To have a telehealth visit that includes video, all you’ll need is a smartphone or a device with an internet connection and audio-video capabilities, like a tablet or computer.

What should I expect from a video visit?

If you’ve never had a health care visit that wasn’t in-person, it might be hard to picture what the visit will be like.

A video visit is the closest option to an in-person visit. And the goal is to make the telehealth visit as much like an in-person visit as possible.

Tip: To learn more about what a telehealth visit is like, watch this video.

How do I set up for a video visit?

If you’re using video to talk with a doctor, there are a few things you can do ahead of time to help the visit run smoothly.

  • Choose a spot with plenty of light. If you’re using the camera on your phone, try turning on the flash if necessary.
  • Make sure the camera is steady. This will be easier if you’re using a computer or laptop. To keep a phone steady, prop it up on a desk or table.
  • Get comfortable. You’ll have an easier time focusing on the visit if your body is comfortable. This is another reason to prop up your phone — your arm will get pretty tired if you’re trying to hold the phone out in front of you the whole time!
  • Wear loose clothing. If you’ll need to show the doctor something on your skin or a specific part of your body, wear something that’ll be easy to move so that the doctor can see clearly.
  • Reduce background noise. This can be tricky when there are a lot of people in the house! But if you can, find a quiet activity for the kids — or your roommates — in a separate room.
  • Close other applications. Some applications will slow down your internet connection. And even if they don’t, closing them will cut down on distractions.