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Finding telehealth options

Quick tips

  • Check your symptoms – several free online screening tools are available where you can enter your symptoms and find out what to do next. For COVID-19 related issues, use: CDC Coronavirus Self-Checker or COVID-19 Screening Tool exit disclaimer icon .
  • Make scheduled online visits – Check with your doctor or your insurance company on what telehealth options they offer and how you can schedule a visit.
  • Explore on-demand options – many telehealth companies allow you to make an on-demand visit with a doctor. Use this Digital Health Directory exit disclaimer icon to find options. Some services may be free if COVID-19 related.

Talking to your doctor about your telehealth options

Even if your doctor didn’t previously offer telehealth, doctors of many specialties are now integrating telehealth into their practice during COVID-19.

Here are some questions to ask when you call:

  • Are you offering telehealth?
  • If yes, how will you keep my health information secure?
  • Is a telehealth visit a good choice for my health condition?
  • How do I schedule a telehealth visit?

Finding telehealth options through your health insurance

Your health insurance company can help connect you to care when you need it. They can also help you get care without leaving your home — either from your doctor or through a telehealth company.

Many health insurance companies offer:

  • A free health advice line, which members can call to speak with a nurse
  • Health information
  • Price estimates
  • Quality indicators

Some companies even offer telehealth through web-based portals or apps that can be downloaded onto your phone. To find out about your options, check your insurance company’s website — or give them a call.

Tip: Search your app store to see if your insurance company has a mobile app.

Finding telehealth options that don’t require health insurance

There are several companies that offer a range of telehealth services for an out-of-pocket charge even if you don’t have insurance. To find a telehealth doctor:

  • Search online - There are a few telehealth marketplaces that let you search for a telehealth doctor based on the service you are looking for. Use a search engine to find these marketplaces or to find doctors providing telehealth services.
  • Digital Health Directory exit disclaimer icon — Curated list of telehealth services available to patients and doctors — set your filter to ‘Patient’ when you explore this directory. This directory is a voluntary effort by Consumer Technology Association (CTA) and American Telemedicine Association (ATA).
    • Disclaimer: This list does not constitute an endorsement, certification, or recommendation of specific technology, software, applications, or products.

Federally Qualified Health Centers

Some health centers offer health care over the phone or video. Use this tool to find a health center near you, and ask if they provide telehealth.

Other emergency hotlines

  • For help with mental and/or substance use, visit the SAMHSA Helpline or call 1-800-662-HELP (4357).
  • For help if you’ve swallowed, splashed, or gotten stung by something, visit the Poison Control Hotline or call 1-800-222-1222.
Last updated: July 7, 2020