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For providers Preparing patients for telehealth

Obtaining informed consent

Once your patient has decided to use telehealth for an appointment, you may be required to get their official informed consent.

While specific informed consent laws vary by state, these common sense actions are always a good idea:

  • When you meet with a patient, explain what they can expect from the telehealth visit and what their rights are.
  • Check in with the patient about their responsibilities during a telehealth visit — for example, the patient needs to consider privacy on their end.
  • If there’s anyone observing the visit, tell the patient and get their consent at the start.

Make sure to have your medical/intake forms reviewed by your legal team. Obtaining informed consent with your patient is typically done before the first appointment.

For more about informed consent, see:

Last updated: November 2, 2020