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For patients

Getting help with access

Even if you might like to try telehealth, other challenges may get in the way of easily accessing online services.

I don’t have health insurance

Since the COVID-19 pandemic, more people qualify for financial assistance and lower premiums on health insurance plans. Most customers can qualify for a plan that includes doctor visits, prescription medications, and preventive services for $10 per month, or less.

I don’t have internet access

If you have access to broadband internet service, but cannot pay the full cost, you may qualify for Lifeline exit disclaimer icon , a program that will apply up to $9.25 to your phone or internet service.

If your doctor uses a secure, password-protected portal, you may be able to access telehealth services at libraries, community centers, or other places offering internet access to the public. Video or phone discussions may not be advisable in a public environment, however.

Did you know?

The Emergency Broadband Benefit (PDF) is a temporary program to help households pay for internet services during the pandemic. You can ask your current internet provider directly for more information. To see if you qualify or apply online go to https://getemergencybroadband.org/ exit disclaimer icon .

Last updated: May 19, 2021

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